Complaint Submission

BCASH S.A. respects the rights of its clients and has established a complaint handling procedure in accordance with Regulation (EU) 2023/1114 (MiCA) and Regulation (EU) 2025/294.

Right to Submit a Complaint

Every client or potential client has the right to submit a complaint free of charge regarding our services.

Methods of Submission

Complaints can be submitted:

Through the online complaint form https://bcash.eu/en/contacts/complains.
By sending an email to: compliance@bcash.eu

Complaint Content

For a better assessment of your complaint, it is recommended to include:

Contact details (full name, email, phone) — with the option of anonymous submission.
Description of the issue/incident.
Supporting documents or evidence (if available).

Review Procedure

After submission, BCASH will confirm receipt within 5 business days.
The complaint will be reviewed by the Compliance Officer.
A response will be provided within 30 days from the date of submission.

Confidentiality & Protection

All complaints are handled with strict confidentiality.
Clients are protected from any form of retaliation.
The procedure is free of charge.

Legal Remedies & Customer Protection

If you are not satisfied with the response you receive to your complaint, you have the right to appeal to:

an Alternative Dispute Resolution (ADR) body,
the Hellenic Capital Market Commission or another competent authority,
the competent Courts.

Complaint Handling Policy

For more information, you may refer to the full BCASH Complaint Handling Policy

Contact Our Team to send complains

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